General Information 
About Purchasing Via The Web

We at Cal Stage look forward to serving your purchase needs via this website.  

If you would like to inquire about a product or service we provide that you don't see in our online store, contact us via email or use the online form to request a quote.  Please indicate how you would like your order to be billed and shipped on the form.

You will be faxed (email response is currently not available) a quote package, indicating item price, tax where applicable, and approximate shipping cost.  You must sign the quote and fax applicable parts of the package back to us.  This, including  your payment information, will confirm your quote.  From there it depends on your payment option of choice.

1. If you are paying by check, please indicate that on your returned fax; then mail your check and either a copy of your quote, or write the quote number on your check.  Send it to:
   Web Sales, California Stage and Lighting
   3601 W. Garry Ave.
   Santa Ana, CA  92704
   Your order will be shipped once your check clears (generally 5-7 working days).  
   If the item on your order is 'non-stocked' the item cannot be ordered until your check clears or is approved by our Accounts Receivables department.  This can add up to five  weeks to this total, depending on the availability of your item with our manufacturers.
   

2. If you are paying by credit card, (the preferred method) please complete all information on the Credit Card Authorization form (part of your quote package) and sign and fax it back with your signed quote.  The item will be shipped once the charge is confirmed.
   If the item on your order is 'non-stocked' the item cannot be ordered until your card is approved by our Accounts Receivables department.  In this case, we will ship the item as soon as we receive it, and your card will be charged on the day of shipping from our location.  
   

3. Once you receive your order, please inspect all boxes carefully.  Note any damage (and/or open damaged boxes and inspect contents) on the form, before the delivery driver leaves.  This is important; if you do not mark received items as damaged at receipt, later claims may not be possible.
   

4. Special orders, 'non-stocked' items, color media, paint, and fog fluids are not returnable.  No returns on any items will be accepted without an attached Return Materials Authorization (RMA) number from Cal Stage.  Please contact us directly at (714)966-1852 to discuss your return, and receive this number.  You will receive your refund (via charge-back or mailed check) once we receive your authorized returned item.  
   Please note:  Any item returned without an attached RMA number will be returned to the shipper, and no refund can be made.