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How to Read a Cal Stage Quote: The Header

Some of the most important information in the whole quote is in the top 1/3 of the first page; 
the "header" of the order.  Here it all is, by number.  Click on an area of the quote to see the description, click your 'back' button to pop back here!

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Explanations
# Description of field
1 Our business name and location, along with both phone and fax numbers.  The Address shown is no longer current; as of October 2004, our address is:

California Stage & Lighting, inc.
3601 West Garry Ave.
Santa Ana,  CA  92704

2 Your quote number.  The easiest way for us to look it up for you, whether just calling to ask a question, confirming your order, or calling with changes.
Please Note: This quote number may change if you (or we) make substantial additions/deletions to the order, change the dates of the order, or re-order a previously completed order for a new set of dates.  You will receive a new copy of your quote to 'sign-off' on; you sign the Signature or Approval line at the bottom of the quote (not shown above) and fax it, mail it, or otherwise deliver it to us to re-confirm the changes made.
3 The 'Customer Name' in our database.  If you have an account, or are a regular (2+ orders/month) customer, you probably have a unique 'Customer Name' in this block, for example, UCMONT for the (hopefully) fictional customer "University of California at Monte Carlo."
4 Your billing information, the name of the person/organization paying the bills, or, in the case of an individual, the name and address of the person placing the order.  If you are placing a Credit Card order, this address must be same as your Credit Card billing address.
5 The location of use, in the case of a rental, or a shipping address or similar info (see #6 below).
6 Delivery instructions, or other special notations or conditions of the order, depending on the nature of the order.
7 The name of the person placing the order.  This may change in some cases, for example, we quote a system to an instructor, and the final order is placed by a purchaser who handles all the final details.  In a case like that, the instructor's name would move to the contact info fields shown in #9.
8 The phone and fax numbers of the person placing the order.  This may change; see #7 for more.
9 A secondary name associated with the order, or, in the case of an account customer, someone else on the account; they may or may not be related to the order.  
10 The date and time the quote was printed.
11 Generally, name of the salesman who wrote the quote; under some circumstances, the name here may not be your salesman's name.  Please don't hesitate to ask if you have any questions.
12 This is possibly one of the most important lines on the order, particularly a rental order.  If it is an open ended sales quote, it will most likely read "11/11/11" which is essentially a 'null date' for our system.  
If it is a rental order, this is the Date and Time your order will be ready for pickup at our shop, if the quote is confirmed, or, in the case of deliveries, the time we are scheduling to be at your location with your equipment if the order is confirmed.  Please verify this date and time carefully!
13 'Job Number' is largely an unused field in our system; you will typically see only an 'R' or an 'S' in this field, or you may see "Rent" or "Sale" or something similar.  If you require your own job name on your paperwork, it will typically be placed in the Location field.  See #5 and #6.
14 The 'Show' field is a capsule description of your order.  In the case of an account customer, it will typically read "Description of Order/Person Placing Order," while for Walk-In orders, it will typically read "Customer Name/Description of Order."
15 This is the other Extremely Important line on the order,  particularly a rental order.  This is the date your equipment is Due Back to Cal Stage.  In some cases, a time will be specified, but where it is not, it is our normal arrival time, i.e., before noon on the day shown.

One of the most common errors made by a customer is to look at the 'rate' field, and, particularly in the case of rentals at weekly rates, simply add a week to the pickup date, and look to bring it back then.  That may result in additional rent being charged on (late) return.  The pricing shown on the quote is only for the dates listed; extending it beyond those dates without notification may well impact other customers.  Please call if you have a question as to when your rental is due back, and see here for more info on Daily/Weekly rates.

16 Bill Type:  This is a largely unused field for all practical purposes; it will generally read "Bill in Advance" (for Walk-In customers) or "Bill on Delivery" (for account customers).  
17 Ship Via indicates how this order will get into the customer's hands.  Shown above is "CUSTPU" and "CUSTRT," for 'Customer PickUp' and 'Customer Return.' which indicates that this is a rental order that will be picked up by the customer at Cal Stage.  "WC" would indicate a sales-only order to be picked up at Cal Stage.  Various and sundry codes will indicate other shipping options, delivery options, and so on.
18 PO # is the field that will show a purchase order number, or a 'CC' notation indicating a credit card on file for the order, or other notations.  A common notation for a rental would be "CIA/SEC," or "CHK/SEC"  indicating that the order will be paid for on pickup, and a security deposit credit card imprint or authorization is or will be on file.  Account customers paying with a PO will not generally require a security deposit; the PO will act as one.
19 'Terms' indicates what terms, if any, Cal Stage is offering to the customer on this quote.  For Walk-In customers, this will read "COD," while account customers may see "15" or "30" as terms of payment for the order.  Cal Stage does not offer terms longer than 30 days.
20 The Third Very Important line on the order: the Usage Dates.  These are the dates any rental costs are predicated on.  In most cases, these dates will match the Pickup and Return dates (#12 and #15, respectively). 
21 Pay Type is another largely unused field.  For almost ALL orders, cash, check, or credit card, this field will read "Co Check."

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This page last modified: April 05, 2008
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